Terms of Service

SnapAggie is a hosted social media management tool. It lets you connect accounts on third-party platforms, compose and schedule posts, publish to those platforms on your behalf, receive messages and comments in a shared inbox, monitor keywords, and view publishing analytics.

We may change, add, or remove features. If we remove something material to a paid plan, you may cancel and receive a pro-rata refund for the unused part of the current billing period.

You must be at least 18 and provide an accurate email address, which we ask you to confirm before your account is fully active. You are responsible for your login credentials and for everything done under your account. Tell us promptly at support@lumenaproductions.com if you believe your account has been compromised.

A workspace may have multiple members. The workspace owner controls who is invited and removed, and is responsible for their members’ use of the service.

SnapAggie is sold as a monthly subscription in the Solo, Team, and Agency plans. Each plan carries limits on connected channels, workspace seats, monthly posts, and keyword monitors; the current limits are shown on the billing page and are enforced by the service.

New workspaces begin with a 14-day free trial. If you do not subscribe before it ends, publishing and other paid features stop until you do. Your data is retained — see section 8.

Payments are processed by Stripe. We do not receive or store your full card details. Subscriptions renew automatically each month until cancelled, and you authorise us to charge your payment method on each renewal at the then-current price. We will give at least 30 days’ notice by email before any price increase affecting you.

You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.

Charges already made are non-refundable except where required by law, where we have removed a material feature (section 1), or at our discretion. If you believe you were billed in error, contact support@lumenaproductions.com within 60 days and we will investigate.

You keep all rights to the content you upload or publish through SnapAggie. You grant us only the licence needed to operate the service: to store your content, transmit it to the platforms you have connected, and display it back to you and your workspace members.

You are responsible for having the rights to everything you publish, including images, video, and music.

SnapAggie acts on your behalf on third-party platforms such as Facebook, Instagram, YouTube, and others. Your use of each platform remains subject to that platform’s own terms and policies, and you are responsible for complying with them.

Those platforms control their APIs. They may change limits, revoke access, deprecate features, or suspend your account for reasons outside our control. We cannot guarantee any post will be delivered, and we are not liable for a platform’s refusal, delay, removal, or account action.

You may not use SnapAggie to send spam or bulk unsolicited messages; to publish unlawful, defamatory, harassing, or infringing content; to publish sexual content involving minors; to impersonate another person or organisation; to circumvent a platform’s rate limits or automation policies; to probe or disrupt our infrastructure; or to resell the service without a written agreement with us.

We may suspend or terminate an account that breaches this section, and where the breach is severe or unlawful we may do so without notice.

You may close your account at any time. We may terminate or suspend an account for breach of these terms, non-payment, or where required by law.

After termination we retain your data for 30 days so the account can be restored if it was closed in error, then delete it. You can request immediate deletion at any time — see our data deletion page. Deleting your account also removes the access tokens for your connected platforms.

We work to keep SnapAggie available and to publish scheduled posts on time, but we do not offer a guaranteed uptime commitment on these standard plans. Maintenance, platform outages, and factors outside our control can delay or prevent publishing. Scheduled posts that fail are reported to you, and where possible retried.

The service is provided “as is,” without warranties of any kind to the extent permitted by law. We do not warrant that it will be uninterrupted or error-free.

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose, and we are not liable for indirect or consequential loss, lost profits, lost business, or lost data. Nothing here excludes liability that cannot lawfully be excluded.

We may update these terms. If a change materially affects your rights we will give notice by email or in the app at least 30 days before it takes effect. Continuing to use SnapAggie after that date means you accept the updated terms.

These terms are governed by the laws of the State of Tennessee, United States, and the courts of that state have exclusive jurisdiction, without affecting any mandatory consumer protections available to you where you live.

Questions about these terms: support@lumenaproductions.com.